When you make a purchase on GM.co, we want your experience to be pleasant and secure.
However, we understand that disputes between merchants and buyers can occur. The GM.co Dispute Program provides a communication platform for buyers and merchants to reach solutions, with the assistance of our Customer Service Team. (if required)
Conditions of the GM.co Dispute Program
- You used GM.co to purchase an item or service via Escrow with USDC.
- Your item did not arrive.
- The item you received is different from what you ordered.
Your item did not arrive
The merchant has shipped out your order, but it has not arrived within the stipulated shipping time frame indicated on their storefront/at checkout.
- The merchant is not able to provide you with a tracking number.
- The merchant provided a tracking number that is invalid.
- Tracking of the package has been stuck at the last update for more than 14 days.
When submitting a dispute with the reason “Item did not arrive”, the buyer will need to select one of the reasons above, and provide details on the selected reason. PxN will not act on behalf of the buyer or the merchant in a shipping related dispute, but rather attempt to amicably resolve disputes by obtaining accurate information from both parties.
The item you received is different from what you ordered.
The merchant has misrepresented the product in a way that clearly affects its value or utility. In this instance, the item is deemed “incorrectly represented” and the merchant should be willing to offer a refund or exchange within 30 days of shipment. If the merchant has rejected the return of this item, you may qualify for coverage under the GM.co Dispute Program.
Items are considered “incorrectly represented” in these circumstances:
- Materially different from what was described.
- Wrong item.
- Missing parts or items to what was shown in the listing.
- Defective or Damaged item.
Disputes opened for items “incorrectly represented” do not extend to when you simply change your mind regarding the purchase. When submitting a dispute with the reason “incorrectly represented”, the buyer will need to select one of the reasons above, and provide details and necessary pictures to supplement the claim.